Horrible experience by the manager. The staff was very rude, they even said to us as we walked out that we were stupid and my mom who was behind heard the STORE MANAGER SAY IT LOUD AND PROUD. Very very very unprofessional!
Staff in my experience could use some better direction. The gardens mall express service crushes this place. The clothes are always hit and miss here too.
It is the greatest outlet mall in palm beach county
It 11/12/17 around 11:45 am and just waited around 30 minutes in line because it seemed as if the blonde was the only person working (or at least working and smiling). It was obvious that she was in need of assistance and at one point even asked what appeared to be a manager for some help. He gave her maybe 2 minutes of assistance before going outside while the line was still growing. After leaving I noticed the same man on his cell phone smoking and laughing. Clearly the place is lacking in management and customer service but the store itself had a great deal, bye one get one free, so I left annoyed but happy. Feel bad for the blonde though who was clearly working with new people and people that just didn't care.
Great place for my wife to shop :) lol
Express Factory Outlet is a US Shoe Store based in West Palm Beach, Florida. Express Factory Outlet is located at 1801 Palm Beach Lakes Blvd, West Palm Beach, FL 33401, USA.
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