We called him, he admitted he had forgotten the appointment, agreed the car needed to be checked out and agreed to reschedule for the next day.
After we spoke with the owner he agreed that that fluids/tires/brakes should all be checked before taking such a large trip. The owner then scheduled a date and time where he said he would pick up the car, check it out, make any fixes needed and return it. We confirmed on the phone as well as via email.
He also said that his computer crashed so he could not supply any paperwork for the previous repairs he had done for her.
My grandmother had been using them for all of her car needs since they were close by to where she lived. We live up on the Eastern Seaboard and were going to be driving her car from FL to Maine so we wanted to get a checkup on the car to see if we needed anything fixed. The car had been in about three months prior for a new battery and had the A/C addressed.
The day came and he forgot to show up. My grandmother is 92 so everything is a production for her and it caused her a fair bit of stress. She called and he told her, in a rather heated tone, that the car was fine and he didn't need to check it. Totally different than what he had said to us on the phone.
great guys that do awesome work for a very good price.
He didn't come again. So my grandmother called again and he told her again that the car was fine and he didn't need to check it.
We had a really negative experience with this auto repair shop.
Ok place
Always professional service at a fair price. They service all makes and model vehicles. I have been a long time customer and will continue so as long as I reside in the area.
Bottom line, to me they seemed extremely dishonest and disappointingly self serving, willing to take advantage of an elderly lady.
Oh, and we got the car checked out by another auto repair joint and it turns out it was not fine - we needed new front tires, brake pads and rotors - which are all fairly key for such a long trip. The only good thing about it is our money will be going to the company (who I will also write a review about on Yelp/Google when this is all said and done) who did what they said they would do - show up.
Ama Auto Repair is a US Car Repair based in West Palm Beach, Florida. Ama Auto Repair is located at 2051 Indian Rd, West Palm Beach, FL 33409, USA.
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