Do not get a repair done at this location dropped off my diamond men's wedding band to get repaired loose diamond & never got sent out because I was told someone put it on the finished repair door instead of the send out repair door no follow up that the ring was even in there done door until i called april 29th now im waiting to sat 05/06/2017 if im lucky ive always purchased here but i would never send my ring out again at this location. & they always got new people there like a training store my wife upset because going a month without the ring because i always were it day & night thanks for the terrible service
WOULD NEVER EVER EVER BUY ANYTHING FROM KAY. THEY MADE MY DAUGHTERS WEDDING RING WHICH HAS NEEDED TO BE FIXES 3 TIMES. THEN THEY REDESIGNED THE RING THE LAST TIME TO MAKE IT STRONGER TAKING AWAY THE ORIGINAL LOOK OF THE RING. THEY DID THIS WITHOUT PERMISSION. ALSO CHIPPED THE SAPPHIRE STONE AND WHEN CONFRONTED ABOUT THE WORK THEY JUST SHRUGGED IT OFF. DAUGHTERS WEDDING IN 2 WEEKS AND ALL KAY WOULD OFFER WAS TO LOAN HER A RING SET WHILE THEY "WORKED THINGS OUT" WORSE COMPANY EVER
Every time I went to this location for an inquiries on an amethyst stone for a ring I have, I kept getting the run around from all their employees except Erica. The first time I went in she was extremely friendly and helpful. However I was informed she moved to another location. I asked the gentleman for help and he told me to call another store for help because "he doesn't really know anything about that" isn't that what you do? Help people with their jewelry? Terrible customer service from this location.
These ppl do not know what they are doing in their repair shop! I will NEVER go here again!
Kay Jewelers Outlet is a US Jewelry Store based in West Palm Beach, Florida. Kay Jewelers Outlet is located at 1741 Palm Beach Lakes Blvd Suite E201, West Palm Beach, FL 33401, USA.
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